Return

How do returns work?

I have purchased a BIRKENSTOCK product from another retailer (domestic or international; online or offline); can I return them to you?

Are returns free of charge?

Can I return items that I have bought from the BIRKENSTOCK online shop at your physical retailer store, and vice versa?

Can I get an exchange?

How much time do I have to return the items?

How long does the refund normally take?

How do I get a refund for the returned items?

I have not received a returns label or have lost my returns label - do I now have to pay for the return?