Return center
RETURN POLICY
- Footwear may be returned in its original purchase condition and packaging, within 30 days of delivery. All returns are subject to inspection.
- Due to the nature of shoecare and care essentials items, we are unable to accept returns. This allows us to uphold the highest standards of product integrity and quality.
- If you would like to return an item, please go to 309.lp.syniva.es/ph/returns and follow the instructions.
- After inspecting your return, we will issue a credit for the merchandise to the original payment method used. Please allow 2-3 weeks for the processing of your refund.
- Products purchased on 309.lp.syniva.es/ph must be returned online at 309.lp.syniva.es/ph/returns. They cannot be returned to a Birkenstock store or authorized retailer.
AUTHORIZED RETAILER RETURNS
- Products purchased from a Birkenstock authorized retailer, or another online retailer cannot be returned online at 309.lp.syniva.es/ph or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.
HOW DOES RETURNS WORK?
1. Submit Your Return Request
For Non-Cash on Delivery (Non-COD) Orders
Submit your return request online here.
For Cash on Delivery (COD) Orders
Contact our Customer Service Team to initiate your return request.
Check your email inbox for the return instructions. For COD orders, you will also be asked to provide your bank account details for the refund.
2. Choose Your Return Method
We offer both courier pickup and drop-off returns in the Philippines. Availability depends on your location.
Option A: Courier Pickup (Metro Manila Only)
- Follow the return instructions provided in your email.
- Pack the items securely in their original packaging or a suitable box to protect them during transit.
- Write your order number on the original brown box packaging.
- Our courier partner will collect your return on the scheduled pickup date provided by email.
Option B: Drop-Off (Available Nationwide)
- Pack the items securely in their original packaging or a suitable box, ensuring that the package is properly protected and sealed.
- Print and attach the return label provided in your email to the outer packaging. Ensure the label is clearly visible.
- If you are unable to print the label, write your order number and return tracking number on the outer packaging.
- Bring your package to your nearest J&T Express drop-off location. Inform the return personnel that the package should be sent to the ZPH Warehouse. Our designated carrier will handle the return from there.
3. Return Inspection and Refund
Once your returned items arrive at our warehouse, they will be inspected. If the items meet our return conditions, your refund will be processed to your original payment method, where applicable.
For COD orders, the refund will be processed using the bank account details provided.
Please allow 2–3 weeks for the refund to be processed.