RETURN POLICY

• Footwear may be returned in its original purchase condition and packaging, within 15 days of delivery. All returns are subject to inspection.


• Due to the nature of shoecare and care essentials items, we are unable to accept returns. This allows us to uphold the highest standards of product integrity and quality.


• If you would like to return an item, please go to 309.lp.syniva.es/sg/returns and follow the instructions.


• After inspecting your return, we will issue a credit for the merchandise to the original payment method used. Please allow 2-3 weeks for the processing of your refund.


• Products purchased on 309.lp.syniva.es/sg must be returned online at 309.lp.syniva.es/sg/returns. They cannot be returned to a Birkenstock store or authorized retailer.

AUTHORIZED RETAILER RETURNS

• Products purchased from a Birkenstock authorized retailer, or another online retailer cannot be returned online at 309.lp.syniva.es/sg or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.

HOW DOES RETURNS WORK?

1. Submit Your Return Request
Submit your return request online here.

2. Choose Your Return Method
We offer both courier pickup and drop-off returns.

Option A: Courier Pickup
Follow the return instructions provided in your email.
Pack the items securely in their original packaging or a suitable box to protect them during transit.
Write your order number on the original brown box packaging.
Our courier partner will collect your return on the scheduled pickup date provided by email.

Option B: Drop-Off
Pack the items securely in their original packaging or a suitable box, ensuring that the package is properly protected and sealed.
Print the return label attached to the Return Confirmation email and securely affix it to the outer packaging. Ensure the label is clearly visible and unobstructed. If you are unable to print the label, write your order number on the packaging box.
Bring your packed return item(s) to the nearest POPStation. Bring your packed return item(s) to the nearest POPStation. Click here to find your nearest POPStation. At the POPStation, select “Return my parcel”, followed by “I don’t have a label”. Enter your return tracking number to print the label. Attach it to your package, scan the barcode, and follow the on-screen instructions to complete your return.

3. Return Inspection and Refund
Once your returned items arrive at our warehouse, they will be inspected. If the items meet our return conditions, your refund will be processed to your original payment method, where applicable. Please allow 2–3 weeks for the refund to be processed.