Return Instructions
To initiate a return, please provide your order number and e-mail address in the fields below.
After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
Note:
To accommodate Holiday returns, we have extended our return policy to 1/31/27 for any eligible items purchased between 11/1/26 and 12/31/26.Click here to read the full Return Policy.
All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
Returns can only be accepted for an order placed at 309.lp.syniva.es/us. If you purchased from an independent retailer or another online retailer, please return the product following their respective guidelines.
Items purchased on 309.lp.syniva.es/us cannot be returned to an independent retailer or another online retailer.